Beauty Club Outlet will gladly accept returns for hair products within 21 days from the date of product receipt. All hair products must be unopened, in sellable condition and in their original packaging. Product returns will result in an issuing of store credit only for the total amount of the products being returned. All wigs, human and synthetic hair extensions are final sale once they leave the store in either a parcel or an in-store purchase, due to sanitation purposes.
All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after the picture has been received and approved will customer service be able to send to the customer their return authorization number.
We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.
• We do not refund shipping charges.
• 30% restocking fee will be applied for all unauthorized returns.
• Store credit will be issued within 21 days of your return being received.
• We cannot accept any returns without the return authorization number being visible and written on the top of the shipped box.
• Each order is only valid for a one-time store credit.
• If the item experiences delays or loss due to shipping errors, exchange or refund can be processed only after the package has been delivered back to our facility.
In order to get a refund, please email firstname.lastname@example.org or call us 519-624-4568. Please provide us with your invoice number. We will refund the same way payment was made if the package was not damaged or opened.
Customers are not advised to dispose, open, or tamper with items before contacting our customer service team because if they do so, we will not be able to offer store-credit for that returned product.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.
What constitutes damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items such as lids.
• Damaged labels
Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.
We hope for your understanding in this matter.
All order cancellations must be requested within 24 hours from being placed, otherwise an order cancellation charge of 15% will be applied. To request an order cancellation, contact us only by phone during business hours. Your order must be confirmed by Customer Service that it has not been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and will fall under the returns for refund policy.
For any shipments returned to us due to a bad address, refusal upon delivery there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.
Why do we charge a cancellation fee?
Although we stock thousands of different items, some of them may need to be special ordered from the manufacturer to fulfill your order. Our manufacturers do not allow us to return these items back to them, so in effect “Beauty Club Outlet” absorbs the full cost of the items in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee.
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation within 24-48 hours of placing an order; there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.
Wigs Cancellation Policy
We carry more than 100 wigs and hairpieces and we typically process and ship all wigs order the next business day – however, some wigs, hairpieces or special colors must be ordered from the manufacturers and this processing time may be 7-10 business days. If the customer cancels the order during this period, an order cancellation charge of 15% will be applied.
Our manufacturers do not allow us to return these items back to them, so in effect “Beauty Club Outlet” absorbs the full cost of the items in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee.
In case the product customer ordered is discontinued by the manufacturer the customer will get the full refund.
Our goal is your satisfaction! If for any reason you are not happy with your purchase, you can email us to request an exchange.
• Customer will be responsible to call our customer service at 519-624-4568 and request an exchange.
• Customers are responsible to cover any shipping fees when sending a package back to our return address.
• No Restocking Fees! But customers are responsible for paying a re-shipping fee of $8.95. The reshipment can also be paid by sending a money order or check payable to Beauty Club Outlet, Inc in the amount of $8.95 for local orders.
Each return should be pre-authorized. Please email us at email@example.com for the Return Authorization Number (RAN). You will get a response within 24 - 48 hours.
Refused and unapproved returns
Any refused package is subject to a 50% Restocking Fee. For any shipments returned to us due to a bad address, refusal upon delivery, there will be an additional shipping and handling charge of 30% of your order subtotal minus an applied discount. Shipping and handling charges are non-refundable.
If you provide an incorrect address to ship and we need to reroute your package, Canada Post rerouting fee is $15.00. International/Post Office shipments cannot be rerouted.
All unapproved returns are subject to 50% restocking fee. Unapproved returns are the merchandise that was used, packages torn, worn and all other conditions in which the merchandise cannot be sold again.
Credit for returns OR EXCHANGES will be issued after your merchandise is received AND TAKES ON THE AVERAGE 4-10 BUSINESS DAYS depending on when we received the merchandise back, please be patient and rest assured that all will be processed in a timely manner
For sanitary health concerns, we only accept the return for refund of liquid/powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt.
- Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
- Odor Free (Any odors on the product will render the product not approved)
- Items not eligible for exchange: All wigs and human and synthetic hair extensions. These items are final sale
- If the product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.
Orders are processed within 2-4 business days of order placement. Once shipped, orders arrive within the time frame selected at checkout.
NOTE: If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
We are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at firstname.lastname@example.org
Credit and Debit Cards:
If it is necessary to cancel an order placed with a debit card, we do not have any way of "canceling" or "releasing" an authorization. Only your bank can do this. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information.
All of our prices are in CAD Dollars and all credit card charges and refunds will be made in CAD Dollars. If you use an international (non-CAD) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.